About Us

Jen Burgess

President & Founder

With over a decade working for two of New York City’s top restaurateurs – Jean-Georges Vongerichten and Danny Meyer – Jen’s skills reflect a wide range of knowledge developed through years of on-the-job experience. Having worked all front of house service team and management positions across a diverse portfolio of concepts, and in both domestic and international markets, she is able to leverage that experience into a passion for both training and operations.

Through Plus One Hospitality, she has continued to expand her expertise through a long-standing relationship with the Four Seasons Hotels & Resorts, for whom she has been the preferred Food & Beverage trainer in North & South America for over 13 years.

In addition to the Four Seasons, she has worked with an array of premier private clubs in both the US and Canada, including Congressional Country Club, Granite Club, and Carmel Country Club. In the luxury and lifestyle sectors her clients have included Banyan Tree, Auberge Resorts Collection, Fairmont Hotels, Thompson Hotels, The Atlantis Dubai, and Sandy Lane Resort.

Her areas of focus include leadership training & coaching; systems implementation & training; product & service training; operational evaluations; beverage program creation & audits; restaurant, bar & kitchen design consultation; and management development.

Most of Jen's free time is spent much like her work life – traveling, eating, drinking, and exploring new cities. When home with her family in Nashville, Tennessee, she enjoys watching sports, cooking dinner for friends, and exploring both the local and regional cuisine.